Frequently Asked Questions

**Due to the Covid-19 pandemic, we are conducting all appointments via telephone until further notice.**

WE ARE AN ELECTRONIC COMMUNICATION OFFICE:

Due to the pandemic, we are working remotely and do not have access to our office telephone system. As such, we have transitioned to office email or fax only. If you do not have access to an email address, please arrange for a representative to manage this for you. 

 

CONFIRMING APPOINTMENTS:

 

All appointments must be confirmed via our online confirmation form one week PRIOR to the day of your appointment. If this has not been done, you do run the risk of having your appointment cancelled to accommodate other urgent referrals. Failure to communicate with our office, or to keep schedule appointments on multiple occasions will result in the cancellation of the referral, at which time you will need to be re-referred to our office and will be placed back in the queue. 

WHAT TO DO BEFORE YOU RECEIVED AN APPOINTMENT:

Fill out our online health history questionnaire if you have not yet done so. 

PRIVATE MRI or CT IMAGING DISCS:

**All CDs are confidentially destroyed once viewed. We do not store these discs in our office. Please make sure any CDs of imaging are copies as you will not get them back** DO NOT SEND ORIGINALS **

MSP COVERAGE:

If you do not have valid MSP coverage, you will be responsible for the cost of your appointment. Please contact our office via the contact tab **prior to your appointment** if you need more information in this regard.

INSURANCE/DISABILITY FORMS:

We do not regularly fill out insurance forms or disability forms. Please direct this request to your family doctor, or referring practitioner.

WORKSAFE BC:

We do not expedite any consultations or surgical procedures on behalf of Worksafe BC. 

OFFICE CONDUCT:

We have strict expectations regarding patient conduct when communicating with our office either in person, via email or by telephone. We have a zero-tolerance policy for any type of rude or abusive behaviour towards our staff or our doctors, and patients who are deemed to be acting in this manner will be discharged from our practice immediately.