PATIENT INFO

**Due to the Covid-19 pandemic, we are conducting all appointments via telephone until further notice.**

WHAT TO DO BEFORE YOUR APPOINTMENT:

Fill out our online health history questionnaire if you have not yet done so. 

PRIVATE MRI or CT IMAGING DISCS:

**All CDs are confidentially destroyed once viewed. We do not store these discs in our office. Please make sure any CDs of imaging are copies as you will not get them back**

MSP COVERAGE:

If you do not have valid MSP coverage, you will be responsible for the cost of your appointment. Please contact our office via the contact tab **prior to your appointment** if you need more information in this regard.

NO-SHOWS/CANCELLATIONS:

Our office has a 24 hour cancellation policy. If you do not cancel and appointment with 24 hours notice, minimum, you will have a fee applied to your file that must be paid prior to re-booking.  If you miss a confirmed appointment and do not notify our office with at least 24 hours notice that you will not be attending, you will be responsible for a no-show fee prior to re-booking. 

INSURANCE/DISABILITY FORMS:

Please note, we do not regularly fill out insurance forms or disability forms. Please direct this request to your family doctor. 

WORKSAFE BC:

We do not expedite any consultations or surgical procedures on behalf of Worksafe BC. 

OFFICE CONDUCT:

We have strict expectations regarding patient conduct when communicating with our office either in person, via email or by telephone. We have a zero-tolerance policy for any type of rude or abusive behaviour towards our staff or our doctors, and patients who are deemed to be acting in this manner will be discharged from our practice immediately.